On-Time Guarantee
We are committed to delivering your visa within the promised timeframe. Based on your selected processing option and submission time, your e-Visa will be issued on schedule—or your service fee will be fully refunded.
What happens in case of a delay?
If we are unable to deliver your visa within the guaranteed processing timeframe by 2 business hours, you will receive a full 100% refund. Your application will continue to be monitored, and the visa will still be delivered to you immediately upon approval.
How do we calculate the timeframe?
Our estimated processing timeframes are based on real data from the past 90 days, combined with the expertise of our visa support team and considerations such as seasonal demand and official immigration office holidays. This allows us to provide the most accurate and reliable estimate for the delivery of your e-Visa.
Tracking the status of your visa
You can track the real-time status of your visa application on our Status Page. Updates are provided at each step of the process, allowing you to monitor progress and stay informed until your e-Visa is issued and delivered.
Missed Time Commitments
There may be rare instances where we are unable to meet our On-Time Guarantee. This can be due to factors such as public holidays, unexpected processing delays, or coordination issues with the Vietnam Immigration Department.
